Shipping Policies  

All items are shipped UPS Standard rates.  Rates are calculated on the order form according to weight and zip code.  All shipping charges will be the responsibility of the purchaser and will be finalized during the ordering process as shipping rates vary due to weight and area item is to be shipped to.

Return Policy 

At NORMASWOODART we strive to offer the best wood art- not only in workmanship, but also in customer satisfaction-that being said, we not only offer our customers the opportunity  to send back product that is unsatisfactory, we even offer you a full refund or exchange.   Please feel free to contact us by phone or via e-mail to make arrangements for your return. 

 Backorder Policy

At NORMASWOODART we like to list only items that are currently made and ready for shipment, however we do have a few exceptions: Our "Most Desired" category, which is oldies but goodies that people love time and time again and will be clearly listed in their own category(items that are not currently in stock will be made when ordered and promptly delivered), and- as we do accept custom orders-those orders will have an agreed upon shipment date when the order is placed. 

Damaged Goods Policy 

At NORMASWOODART we stand by our product 100%.  If you receive a damaged order, we will gladly offer you a replacement or full refund. Please contact us at your earliest convenience via phone or e mail to make arrangements.